Last Updated: February 2026
1.1 These General Terms and Conditions ("GTC") govern the contractual relationship between mAI Platform ("Provider", "we", or "us") and businesses, legal entities of public law, or special funds under public law ("Customer" or "you") according to § 310 (1) BGB (German Civil Code).
1.2 These GTC apply exclusively to all services provided via the mAI Platform, including enterprise workspaces, Virtual Machine (VM) provisioning, and Large Language Model (LLM) API routing. Deviating terms and conditions of the Customer shall not apply unless explicitly accepted by us in writing.
2.1 mAI Platform provides a multi-agent system (MAS) and frontend builder AI. Depending on the chosen subscription, services include dedicated virtual machines (VMs), user seats, and access to various third-party LLMs (e.g., OpenAI, Google Gemini).
2.2 The Provider ensures an annual average server availability of 99.0%. Excluded from this are periods of scheduled maintenance and downtime caused by factors outside our control (e.g., third-party API outages).
3.1 The user registering a company workspace acts as the "Company Admin" and warrants that they possess the legal authority to bind the Customer entity to these terms.
3.2 The Company Admin is responsible for the administration of all assigned "User" accounts, configuring the VM infrastructure, and managing the assigned LLM provider credentials.
3.3 The Customer is strictly liable for all activities, data inputs, and API costs generated by its assigned Users.
4.1 Fixed Base Fees: Monthly recurring fees for VM infrastructure, premium features, and user seats are billed in advance.
4.2 Dynamic LLM Consumption: Usage of integrated LLMs is billed dynamically based on token consumption (Tokens In / Tokens Out). These costs are calculated in real-time and billed in arrears at the end of the billing cycle.
4.3 All prices are strictly net prices and do not include the applicable statutory Value Added Tax (VAT).
4.4 Invoices are provided digitally and are due for payment immediately upon receipt, unless otherwise stated on the invoice. In case of default, we reserve the right to suspend workspace access.
5.1 Both parties commit to complying with applicable data protection laws, in particular the GDPR (DSGVO).
5.2 Hosting: Customer data and isolated VM environments are hosted in EU data centers (e.g., Frankfurt) to ensure compliance.
5.3 LLM Data Processing: When utilizing third-party LLMs via the mAI Platform API Router, the Customer's inputs (prompts) are transmitted to the selected provider. We enforce "Zero-Data-Retention" policies with our API partners where available. The Provider strictly prohibits the use of Customer data to train our own foundational AI models.
6.1 The Provider is fully liable for damages caused by intent or gross negligence, as well as for damages resulting from injury to life, body, or health.
6.2 In cases of slight negligence, the Provider is only liable for the breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to typical, foreseeable damages.
6.3 The Provider assumes no liability for the accuracy, legality, or quality of the content generated by the integrated LLMs.
7.1 Enterprise subscriptions are concluded for an indefinite period and can be terminated by either party with a notice period of 14 days to the end of the current monthly billing cycle.
7.2 The right to extraordinary termination for good cause remains unaffected.
7.3 Upon termination, all Customer data will be securely deleted from our active servers within 30 days, unless statutory retention periods require otherwise.
8.1 These GTC and all contracts concluded under them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
8.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Hamburg, Germany.
8.3 Further legal information can be found atmai-platform.com (Impressum)